FAQs
Sunborn London Yacht Hotel
Frequently Asked Questions
LOCATION
The hotel is located at Royal Victoria Docks, near the Excel London Exhibition Centre. Our postcode address is: Royal Victoria Dock, London, E16 1AA
The closest is Custom House Excel, which is a short 2-minute walk from the hotel. Custom House is served by DLR train and the brand new Elizabeth Line.
Getting into Central London is quick and easy. Custom House station is a 2-minute walk from the hotel. From there, the Elizabeth line takes you directly to Liverpool Street in about 10 minutes and Tottenham Court Road in about 17 minutes, with no changes. Trains run about every 5 minutes.
CHECK-IN/CHECK-OUT
You can check in from 15:00. If you arrive earlier, you can store your baggage in the hotel’s baggage area until your room is ready. If the room has been cleaned and is ready before 15:00, you may have access to the room earlier.
The room is yours until 11:00 on your day of departure. If you wish to check out later than 11:00, please contact reception. Please be aware of our additional charge for late check-out.
You can pay with the same cards that are accepted at reception; Visa, Mastercard, Amex, Diners.
If you would like to open a credit for any extra charges, a pre-authorisation will therefore be held on the card presented on check-in, for £100 per person per night. After your departure, authorisation for unused credit will be released and refunds might take up to 10 business days to be reflected on your card.
A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided. The pre-authorisation is not a charge and no funds have been debited from your account.
If you have not received a receipt for your stay via e-mail, you must contact the hotel by e-mail or telephone. Contact information for the hotel can be found on the hotel website.
All bookings must be made by guests of 18 years or over.
RESTAURANT AND BAR
The Lands End Restaurant is open at the following times.
Breakfast
Monday to Friday: 07.00 – 10.00
Saturday, Sunday and Bank Holidays: 08.00 – 11.00
Lunch
Monday to Sunday: 12.00 – 15.00
Dinner
Monday to Sunday: 17.00 – 22.00
In-room dining
24hrs (limited menu from 10pm to 6.30am)
The Sundown Bar is open at the following times.
Sunday to Thursday: 12.00 – 23.00
Friday and Saturday: 12.00 – 00.00
We offer room service for the following times. Please be advised that there is an additional tray charge applied to all room service orders.
In-room dining
24hrs (limited menu from 10:00 – 06.30)
Room service drinks
Sunday to Thursday: 12:00 – 23:00 (Last orders at 22:30)
Friday & Saturday: 12:00 – 24:00 (Last orders at 23:30)
PARKING
The hotel does not have a car park. Only a few blue badge holder spaces. you are required to let hotel know before arrival, Blue badge holder spaces are limited, and they are on a first come first serve basis.
Only blue badge holders can park outside, in the designated bays, in they are available.
The nearest car park is located at the ExCeL Exhibition Centre, which is a 2 min walk away from our hotel. Parking costs £25 in the Orange car park, located underneath the venue, for up to 24 hours. Parking is for cars only. More Info
We have Sundown Bar and Land End Restaurant available for you to enjoy with some amazing views of the O2 and Canary Wharf Skyline.
Our sister yacht in Gibraltar has a swimming pool and the casino available on board, unfortunately we do not have these facilities available in London.